Knowledge Base

• [361619] Can a Guest host the meeting?
• [192793] Allowing GatherPlace in Pop-up blockers or Ad blockers
• [182149] Am I supposed to hear a chirp when someone enters the audio conference?
• [832268] Are the audio conference calls monitored or recorded?
• [482796] Are there any hidden costs or other charges?
• [814166] As a Guest what will I see when I join a GatherWorks session?
• [394077] As a sales manager, how can I gauge the activity level of my sales people?
• [875160] BBCode Guide
• [362696] Can GatherPlace go faster?
• [831888] Can GatherPlace work through web proxies?
• [776761] Can Guests also present using GatherPlace?
• [183128] Can guests join a session from my domain without going to the GatherPlace web site?
• [313652] Can I add a guest link to my web site?
• [564345] Can I allow other people to present during my session?
• [116445] Can I configure GP4 to use both a headset and speakers?
• [685190] Can I download, save or store a recorded session on my computer?
• [725823] Can I grant remote control to my guests?
• [439505] Can I improve the performance in a remote support session?
• [100200] Can I install GP4 on another computer?
• [574574] Can I make a meeting guest the presenter, even if they're on a Mac?
• [680890] Can I pause, fast forward or rewind the GatherPlace recordings?
• [206676] Can I remove an individual attendee at my discretion without disrupting the meeting?
• [196087] Can I save the text chat from a session?
• [244826] Can I share just a single monitor on a multi-monitor system?
• [600541] Can I share multiple monitors in a GatherPlace session?
• [517244] Can I share my Macintosh Keynote presentation in full screen mode?
• [507073] Can I Share Specific Applications Using GatherPlace?
• [193793] Can I show my desktop?
• [120704] Can I still host sessions or attend classes if I am traveling, on vacation or away from home?
• [427024] Can I take control of my Guest's Computer?
• [922058] Can I try GatherPlace for Free?
• [601528] Can I turn off or disable the red outline?
• [309717] Can I upgrade my account during a session?
• [747180] Can I use an external or third party whiteboard in GatherPlace sessions?
• [704368] Can I use the toll-free teleconferencing number during my free trial?
• [473977] Changing the type of 'hold' music that plays for GatherPlace sessions.
• [880185] Configuring a session to use GatherPlace teleconferencing.
• [692997] Different Characters Display in the Text Chat than the Ones I Type.
• [651789] Do I need to have software installed on my PC before I can participate?
• [449856] Do you accept company checks or Paypal?
• [612823] Does GatherPlace accept MasterCard SecureCode cards or debit/ATM cards?
• [536677] Does GatherPlace offer a polling feature in the sessions?
• [526084] Does GatherPlace offer a registration feature for sessions?
• [863968] Does GatherPlace sell through Resellers or have an affiliate program?
• [272785] Does GatherPlace support custom cursors?
• [677673] Does GatherPlace support dual or multiple monitors?
• [440513] Does GatherPlace support Mac or Linux based systems?
• [241558] Does GatherPlace support Macintosh?
• [609099] Does GatherPlace support video conferencing?
• [704988] GP4 crashes on my Mac when I try to host a session, join a session or view a recording. How can I correct this?
• [249415] Guests cannot see the tooltips, autocomplete or IntelliSense pop-up windows in the session.
• [425878] Hosting using Java
• [516094] How Can I Check the Maximum Number of Guests I Can Have in a Session?
• [620535] How can I configure a new session to use VoIP?
• [667649] How can I configure an existing session to use VoIP?
• [909083] How can I find out what my billing anniversary date is?
• [134328] How can I find out what operating system and processor my Mac is running?
• [529431] How can I login as a different user?
• [734829] How can I make a guest the presenter?
• [279882] How can I mute or unmute guests during a teleconference call?
• [824086] How Can I Run GP4 if it is Being Blocked by a Trend Micro (PC-cillin) Firewall?
• [740013] How Can I Run GP4 if it is Being Blocked by AVG Firewall?
• [132837] How can I run GP4 if it is being blocked by McAfee firewall?
• [753997] How Can I Run GP4 if it is Being Blocked by Norton Firewall?
• [499748] How Can I Run GP4 if it is Being Blocked by Zone Alarm Firewall?
• [746866] How Can I Set the Graphics Quality Level in GP4?
• [122294] How can I share my PowerPoint slide show in full screen mode and still have access to GP4?
• [274132] How Can I Tell if I Have a Basic or Premium Account?
• [756258] How do Guests join a session?
• [549817] How Do Guests use the Text Chat?
• [883458] How do guests view or play a recorded session?
• [386874] How do I Run Wireshark to Capture GatherPlace Session Information?
• [716018] How do I add or remove users from a shared account?
• [514608] How do I adjust the volume in GP4?
• [394328] How do I cancel my account?
• [194552] How do I change my billing email address without changing my GatherPlace login?
• [255828] How do I change my password?
• [256105] How do I change my student name displayed in GP4?
• [466616] How do I change the loading order for Java on a Macintosh?
• [247294] How do I change the size of my room or switch to/from Individual to/from Shared?
• [323414] How do I clear the cache on my browser?
• [782073] How do I convert a recording using FLV Converter?
• [769744] How do I Create a Planned Meeting, Session or Event?
• [809954] How do I create and upload or send you my system information or system profile?
• [238742] How do I disable my wireless network adapter?
• [246833] How do I Disable or Enable Meta Refresh in My Browser?
• [803391] How do I do a Packet Capture from GP4?
• [604707] How do I download my recordings?
• [753524] How do I enable detailed debugging in GP4?
• [172814] How do I enable Java on a Mac running the Lion (10.7) operating system?
• [558766] How Do I Enable JavaScript in a Browser?
• [766884] How do I end a session?
• [348616] How do I find my Affiliate code?
• [399719] How do I find the Access number or code for a Session?
• [712558] How do I get my billing address to show up on receipts?
• [383168] How do I install Java on Mac OSX Lion?
• [208712] How do I invite others to participate in my GatherPlace session or meeting?
• [971826] How do I know if I am an Administrator on the computer?
• [112995] How do I know who is attending my meetings?
• [351306] How do I make someone a co-presenter?
• [605423] How do I manage multiple students sharing GP4/GP5 on a single computer?
• [428903] How do I manually install the video driver on Windows XP?
• [253130] How do I name or rename my recordings?
• [545912] How do I open the Terminal on a Mac?
• [335082] How do I pay for the GatherPlace Service?
• [433498] How do I reactivate my account or convert from a trial to a paid account?
• [572517] How do I record audio from my Custom Teleconference Service?
• [506982] How do I record my session?
• [252404] How do I send GatherWorks Staff a System Profile for my Macintosh?
• [792199] How do I set the date and time for my planned sessions?
• [874967] How do I set the log details to All in GP4?
• [651358] How do I set the Moderator PIN for my teleconferencing calls?
• [147152] How do I set up Parental Controls to allow GatherPlace?
• [299887] How do I set up VoIP for my session?
• [292430] How do I start or run GP4?
• [630338] How do I take a screenshot, screen capture or screen dump and send it to support?
• [527614] How do I test my audio (voice) settings on GP4?
• [313885] How do I Test or Enable Java in my Browser?
• [693154] How do I turn off the immediate sharing in GP4?
• [728246] How do I type international characters and special symbols into the chat for GP4/GP5?
• [667917] How do I uninstall or do a clean reinstall the GatherPlace Software?
• [200857] How do I update my credit card?
• [632327] How do I upgrade to a Premium account?
• [633221] How do I upload or send you my Log file from GP4?
• [880929] How do I use downloaded GatherPlace recordings?
• [474916] How do I use the GatherPlace guest software to join a session?
• [658940] How do I view or play a recorded session?
• [533507] How do my guests join a session without Java or an email address?
• [608613] How do my guests use the VoIP option?
• [649431] How do the Quality Levels Compare When Viewing a GatherPlace Session?
• [431021] How does upgrading or downgrading my account affect my billing?
• [742880] How is GatherPlace licensed?
• [405469] How is the Toll Free Number Billed?
• [272021] How many guests can I have in my sessions?
• [771896] How much bandwidth does a GatherPlace session require?
• [690090] How much does GatherPlace cost to use?
• [186549] How to Attend or Teach Online Classes at Multiple Schools
• [921942] I am getting an error 'The program has failed to start because the application configuration is incorrect'
• [639091] I am having trouble with remote support and my guest is on Windows Vista or Windows 7
• [854850] I am trying to connect to the Conference Room but it says the session is locked?
• [161895] I can't get my microphone to work.
• [309065] I do not see my credit card details when I log into the web site, even though I know you have been charging my card for my subscription. Also, I am no longer receiving email receipts.
• [182093] I forgot my password. Can you send it to me?
• [728704] I get "Data Call Error" when hosting a session with GP4 - 4.3.0.35
• [840734] I get a message 'Voice features disabled because UDP Traffic appears to be blocked'
• [145677] I get a message about an Inactive Plug-in when I join a session on my Mac. How do I join the session?
• [509511] I get a Web Proxy Login dialog when I try to validate or use my GP4. What do I need to do?
• [178350] I get an error 'You are experiencing a problem with your audio subsystem and may require a reboot'. What can I do to correct it?
• [718645] I get an Invalid Payload message when I try to run GP4. What can I do to get GP4 to run?
• [566614] I get the error 'Could not uncompress TAR.Z file'. What can I do to correct it?
• [115347] I get the message Data Service Communication error. What is causing it?
• [258163] I have a sub-account of a Shared account that was given to me (through employer, customer, vendor, etc.). What information in my account can the master account holder see?
• [777231] I have no audio devices listed in the Voice Options dialog when I join a session. How can I correct it?
• [201562] I have problems dialing into the teleconference. What can I do?
• [765313] I have tried GatherPlace and have decided not to use the service. How can I remove it from my computer?
• [574451] I just purchased a subscription. How do I retrieve my receipt?
• [670388] I see multiple or cascading windows when I join a session. Why is this happening?
• [626440] I would like to see a history of my meetings and sessions, is this possible?
• [709363] I'm getting a 'Data Call Timeout' error. What can I do?
• [412990] I'm getting an error that says 'R6025 -pure virtual function call'. What do I do to correct it?
• [194791] I'm having trouble getting past the second test in the Audio Tuning Wizard. How can I pass the test?
• [211763] I'm having trouble joining a GatherPlace session using Internet Explorer 8. What can I do to join the session?
• [511796] Identifying Audio Ports and Connectors
• [682580] Improving the performance of presentations containing pictures, graphics and images.
• [880646] Installing and Starting the GP4 Software on Mac OS X
• [484397] Is GatherPlace compatible with Vista Aero?
• [246067] Is GatherPlace secure?
• [248520] Is Private Chat Available in GatherPlace Sessions?
• [810533] Is the Linux operating system supported?
• [876439] Is there a chat function in GatherPlace sessions?
• [945652] Is there a quick reference guide for the Java client?
• [738147] Is there a way for me to name the meeting or personalize it for my customer?
• [809320] Is there a way that I can be sure that my conference will not be interrupted and is secured?
• [531149] Is there a way to lock a session for privacy?
• [825834] Java is enabled, but we could not establish connectivity back to the web conferencing servers.
• [668548] My computer crashes when I use GatherPlace
• [349867] My converted recordings won't download completely. What can I do?
• [579546] My GP4 keeps disappearing. Do I need to download it every time to use it?
• [292514] My guests see a skewed image when they join my session. How can I correct it?
• [627951] My Mac guests do not have the VoIP option when they join my session. How do I correct this?
• [203338] My voice does not sound normal when I run the Audio Tuning Wizard. What can I do to correct it?
• [759212] My web browser shuts down when I try to join a session. What can I do to get into the session?
• [376711] Once I have started sharing applications is there a way to stop or pause it without ending the session?
• [568410] Ping and Trace Route Procedures for Macintosh
• [840220] Please allow Java in your Ad Blocker to view web conferences.
• [326009] Please allow Java in your Web Content Filter to view web conferences.
• [343332] Please update Java if you wish to co-present or receive remote support.
• [550459] Removing GP4 or GP5 from the Mac Plist
• [649073] Running a Safari Browser in 32-bit mode
• [168009] Sending the Java Console Log to support
• [896195] Setting the Jitter Buffer to correct choppy audio in GP4
• [567507] Sharing a PowerPoint slide show in 'Window' mode.
• [692185] Something is blocking GP4 or GP5. What can I do?
• [354886] The Host a Session button is gone on my GP4. How do I get it back?
• [578377] The Host a Session button is gone on my GP4. How do I get it back? [Mac]
• [675602] There are No Audio Devices Listed in GP4. What Should I Do?
• [516680] Uninstalling and reinstalling GP4
• [400124] Using the Windows Sound Recorder for Windows Vista and Windows 7
• [652077] Using the Windows Sound Recorder for Windows XP
• [689052] What are the best practices for the host when web conferencing?
• [168401] What are the recommended audio peripherals for use with GP4?
• [257136] What are the requirements of the Host Presenter PC?
• [647881] What are the system requirements?
• [794668] What are the Terms of Use for GatherPlace?
• [272117] What can a guest do in a session if they are granted moderator rights?
• [531820] What does 'Remember Me' on the login page mean?
• [454298] What does it mean to accomodate slower participants without impacting others?
• [895732] What Happens if More Guests Try to Join a Session Than There Are Seats For?
• [395901] What happens to my recordings if I downgrade, cancel my account or my account is suspended because my credit card expired/was declined?
• [888645] What is an 'Event' and how does it work?
• [143219] What is captured when I record a session?
• [190270] What is GatherWorks Privacy Policy for GatherPlace?
• [127925] What is my account username?
• [127917] What is SureView?
• [441005] What is the difference between a Basic and Premium account?
• [815410] What is the Hand Raise feature and how do you use it?
• [875950] What is this note on my account that says I get free days if I buy now?
• [886350] What is VoIP?
• [313217] What types of payment methods does GatherPlace accept?
• [560012] What types of things can I do when I 'Manage My Account'?
• [256961] What will my Guests see on their screen when connected to a GatherPlace session?
• [496835] When I try to install the presenter module, it shuts down or re-starts my computer and gives me the same error again.
• [106511] When I try to validate my account I get the message 'Cannot reach the server'
• [380301] When I use GatherPlace I see a red outline around my screen, what does that indicate?
• [429462] Where are the annotation files saved?
• [921782] Where are the GP4 Crash Logs Saved?
• [502748] Where is the 'Backgrounds' folder for the background images for GP5?
• [543312] Where is the Packet capture file stored on Vista?
• [741445] Where is the Plist for GP4/5 located on a Mac?
• [136377] Which IP Addresses and Ports does GP4/5 use?
• [872555] Why are some options not available when I click on the name of a guest?
• [478550] Why do guests get the message 'My private chat is disabled during the presentation'?
• [374727] Why do I hear an echo when I use the VoIP/Teleconferencing service?
• [237372] Why do I hear music in a session?
• [322188] Why Do My Guests Have to Scroll to See My Whole Screen?
• [513715] Why do my guests see a grey stripe across the bottom of my presentation?
• [427498] Why do my guests see blue or green squares?
• [540883] Why does my desktop pattern change or disappear when I host a session?
• [375598] Why does the screen flicker when I first turn on application sharing?
• [374987] Why is my audio delayed or playing back slowly in GP4?
• [762218] Why is the Java client telling me it requires an earlier version of Java?